FAQS

When will I receive access to my GAIN purchased modules?

Payments via PayPal take 1-2 business days for our team to receive and process. If you are new to GAIN, you will then receive an email from gain@ku.edu with the subject, "Welcome to GAIN." This email will then lead you to a brief demographic/self-efficacy survey. Once complete on your end, you will then be granted access to your purchased module series.

I want to change my GAIN account email address. How do I do that?

Please email gain@ku.edu and let us know your current GAIN email address and the new email address you would like your account updated to. We will then update your account within 1-2 business days, and send you a confirmation email once complete.

How do I register a group for GAIN?

To request a group invoice, please contact gain@ku.edu with a list of the names and email addresses of the individuals you would like to register. Invoice will be sent within 1-2 business days.

• 10% discount is available to those registering a group of 5 or more individuals from the same institution.  
• 10% discount is available to those purchasing all 4 modules series.  
• 20% discount is available to those purchasing all 4 module series for a group of 5 or more individuals from the same institution.

Do you accept purchase orders?

Due to increased enrollment, we no longer accept purchase orders.

Can I pay by check instead of credit/debit card via PayPal?

Credit/debit card payment via PayPal is highly preferred and will grant you the quickest access to purchased module series. If this is not possible, please contact gain@ku.edu to request an invoice. Such exceptions are only made for group purchases, not for individual participants.

I missed my purchased live GAIN module series and/or GAIN Workshop. Can I receive a refund?

Unfortunately, we do not offer refunds for missed series and/or workshops. If you need to cancel, please refer to our Cancellation Policy and be sure to cancel in advance accordingly.

I'd like to submit an ADOS-2 administration video to GAIN. How do I do so?

We are always seeking great ADOS-2 administration videos for our module series! If you are interested, please contact gain@ku.edu to receive a patient consent form prior to submitting tapes